{"id":21066,"date":"2020-03-24T17:50:44","date_gmt":"2020-03-24T22:50:44","guid":{"rendered":"https:\/\/osteopathic.org\/?page_id=21066"},"modified":"2020-04-24T18:06:59","modified_gmt":"2020-04-24T23:06:59","slug":"covid-19-faq","status":"publish","type":"page","link":"https:\/\/osteopathic.org\/practicing-medicine\/providing-care\/covid-19-resources\/covid-19-faq\/","title":{"rendered":"COVID-19 FAQ"},"content":{"rendered":"<p class=\"p1\"><em><span class=\"s1\">Updated April 24, 2020<\/span><\/em><\/p>\n<h3 class=\"p1\"><span class=\"s2\"><b>Personal protective equipment (PPE)<\/b><\/span><\/h3>\n<p class=\"p1\"><span class=\"s1\"><b>Q: We are unable to find masks, gowns and sanitizer. What can the AOA do to help us secure these products?<\/b><\/span><\/p>\n<p>To assist the osteopathic community during the COVID-19 pandemic, the AOA has reached an exclusive agreement with NEXVOO to provide AOA members with a special discount on FDA-certified KN95 and 3-ply surgical masks. Reduced pricing is available for purchase of KN95 masks in quantities of 100 or 1,000 and for 3-ply masks in quantities of 1,000. Orders in these quantities may also be bundled for greater savings.\u00a0<a href=\"http:\/\/amorassoc.informz.net\/z\/cjUucD9taT03OTAzMTg1JnA9MSZ1PTgxMTg3NjMyOSZsaT02NTA5MjE5NQ\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more<\/a>.<\/p>\n<p class=\"p2\"><span class=\"s1\">We\u2019re also encouraging physicians to tell their members of Congress <a href=\"https:\/\/osteopathic.quorum.us\/campaign\/25180\/\" target=\"_blank\" rel=\"noopener noreferrer\">to <\/a><a href=\"https:\/\/osteopathic.quorum.us\/campaign\/25313\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s4\">act now<\/span><\/a><span class=\"s4\"> to ensure access for physicians to adequate PPE<\/span>, and to share how COVID-19 is impacting their ability to care for their patients via email and\/or <a href=\"https:\/\/osteopathic.quorum.us\/campaign\/25299\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s3\">Twitter<\/span><\/a>. In addition, please use and share these tools to keep track of COVID-19 <span class=\"s4\">federal<\/span><\/span> <span class=\"s1\">and <a href=\"https:\/\/www.quorum.us\/spreadsheet\/external\/cGpyqIMKYxrzCXryRkPg\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s4\">state<\/span><\/a> legislative activity.<\/span><\/p>\n<h3 class=\"p1\"><span class=\"s2\"><b>OMT\/OMM<\/b><\/span><\/h3>\n<p><strong>Q: Can OMT\/OMM be used as a treatment for patients with COVID-19 or suspected COVID-19?<\/strong><\/p>\n<p>The AOA partnered with the American Academy of Osteopathy (AAO) to offer an online learning activity to help you review applicable OMM techniques for optimizing pulmonary function in COVID-19 or suspected\u00a0 COVID-19 patients.\u00a0 The e-Learning module, titled \u201cOsteopathic Manipulative Medicine (OMM) Techniques Addressing Respiratory Symptoms of COVID-19\u201d will provide a refresher in applicable OMM techniques. Free for all members and non-members, the patient-centered CME will offer 1.0 AOA 1-B credit or 1.0 <em>AMA PRA Category 1 Credits&#x2122;.\u00a0<\/em>\u00a0Learn more and\u00a0<a href=\"https:\/\/aoaonlinelearning.osteopathic.org\/course\/info.php?id=310\">enroll today<\/a>.<\/p>\n<p class=\"p3\"><span class=\"s1\"><b>Q: Does insurance reimburse for the house visit and OMM\/OMT, and what are the codes?<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Phone calls and telemedicine visit guidelines have been lifted for services related to COVID-19 or checking on patients. OMT being a manual modality would not be something that can be provided through the audio-visual exchange.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">As far as insurers reimbursing for house calls, it varies by each insurer and you would need to check your contract and fee schedule. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Per the AOA Physician Services team, house call codes (99341-99345 for new patients and 99347-99350 for established patients) are found under the Home Services subsection in the Evaluation and Management section. CPT\u00ae house call codes are like office visit codes, but with two major differences: The typical face-to-face time is longer with house calls. They may only be billed when services are provided in the beneficiary&#8217;s private residence (POS 12). To bill these codes, physicians must be physically present in the beneficiary&#8217;s home.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">In the case of house calls, physicians need to document that the home visit was medically necessary. In other words, you must present a medical \u2013 rather than practical \u2013 reason for visiting a patient outside the office. Here are a few other considerations to keep in mind when you bill for a house call:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\">Providers need to document if the home visit is based upon a one-time, ongoing or permanent need.<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Documentation should prove that the patient is not physically capable of traveling to the office. You may base this assessment on physical or mental issues but not on financial or personal issues.<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Home services can\u2019t be provided for the physician\u2019s convenience.<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Patients receiving care under Medicare\u2019s home health benefit must be confined to the home. However patients don\u2019t need to be homebound for physicians to provide services billed under CPT codes 99341 through 99350.<\/span><\/li>\n<\/ul>\n<p class=\"p3\"><span class=\"s1\">The Office of Inspector General (OIG) and many CMS contractors regularly audit home services billed to Medicare. Make sure to provide appropriate documentation showing that the house call was medically necessary.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Please note the CMS <a href=\"https:\/\/www.cms.gov\/newsroom\/press-releases\/cms-releases-recommendations-adult-elective-surgeries-non-essential-medical-surgical-and-dental\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s4\">recommendations for non-emergent procedures<\/span><\/a> and remember that the OMT codes fall within the surgery section of the CPT book.<\/span><\/p>\n<h3 class=\"p1\"><span class=\"s2\"><b>Licensing<\/b><\/span><\/h3>\n<p class=\"p1\"><span class=\"s1\"><b>Q: I\u2019m a retired physician. I heard we\u2019re being asked to rejoin the workforce. How do I activate my license again to start practicing?<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s5\">Many states have eased licensing requirements to allow more physicians to help meet the growing healthcare needs of the pandemic. AOA members can send their <a href=\"https:\/\/aoaprofiles.org\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s1\">AOA Profile<\/span><\/a> to all state medical boards at no cost; and non-members only pay a nominal fee. This benefit can enable you to serve in areas of need more quickly through expedited credentialing. <a href=\"https:\/\/www.aoaprofiles.org\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s4\">Get started<\/span><\/a><\/span><span class=\"s1\"> at AOAprofiles.org.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><b>Q: The cost of sending profiles is too high for non-members. Is the AOA doing anything to help with the cost when extra physicians are needed during this time?<\/b><\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">The AOA is helping physicians, both active and retired, serve in an area of need during the COVID-19 pandemic through expedited credentialing. <\/span><span class=\"s5\">AOA members can send their <a href=\"https:\/\/aoaprofiles.org\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s1\">AOA Profile<\/span><\/a> to all state medical boards at no cost. <\/span><span class=\"s1\"> For non-members, we are temporarily reducing the per profile cost to $5 per state board. <a href=\"https:\/\/www.aoaprofiles.org\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s4\">Learn more<\/span><\/a>. <\/span><\/p>\n<h3 class=\"p1\"><span class=\"s2\"><b>Telemedicine\/telehealth<\/b><\/span><\/h3>\n<p class=\"p1\"><span class=\"s1\"><b>Q: I have never used remote patient care. Do you have any resources\/ websites\/ methods to help me with telemedicine?<\/b><\/span><\/p>\n<p>Our <a href=\"https:\/\/osteopathic.org\/practicing-medicine\/telemedicine\/\">Telemedicine Resource Center<\/a> provides a wealth of resources for physicians looking to incorporate telemedicine into their practices including:<\/p>\n<ul>\n<li>On demand webinar: Billing &amp; coding under new telehealth rules<\/li>\n<li>On demand webinar: New rules for telehealth documentation &amp; technology<\/li>\n<li>On demand webinar: HIPAA &amp; telemedicine<\/li>\n<li>On demand webinar: Practicing medicine successfully from a distance<\/li>\n<li>Current telehealth regulations in your state<\/li>\n<li>Telehealth Guide<\/li>\n<\/ul>\n<p class=\"p7\"><span class=\"s1\">Additionally, the <a href=\"https:\/\/www.hhs.gov\/hipaa\/for-professionals\/special-topics\/emergency-preparedness\/notification-enforcement-discretion-telehealth\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">HHS Office for Civil Rights (OCR)<\/a> is allowing access to a variety of telehealth platforms, and relaxing HIPAA enforcement of communication tools for virtual visits. Physicians may use popular applications that allow for video chats, including Apple FaceTime, Facebook Messenger video chat, Google Hangouts video, or Skype. Physicians should not use Facebook Live, Twitch, TikTok or other public facing communication services.<\/span><\/p>\n<p class=\"p7\"><span class=\"s1\">States can cover telehealth using various methods of communication such as telephonic, video technology commonly available on smartphones and other devices. No federal approval is needed for state Medicaid programs to reimburse providers for telehealth services in the same manner or at the same rate that states pay for face-to-face services. For more information on this announcement, read the <a href=\"https:\/\/www.cms.gov\/newsroom\/fact-sheets\/medicare-telemedicine-health-care-provider-fact-sheet\" target=\"_blank\" rel=\"noopener noreferrer\">HHS Fact Sheet<\/a>.<\/span><\/p>\n<p class=\"p1\"><span class=\"s5\">In addition, <\/span><span class=\"s1\">the following products can assist in the short term with monitoring or live video consult of patients during the coronavirus outbreak:<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><i>Remote Monitoring of Patients<\/i><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">AOA Member Value Partner <a href=\"https:\/\/cerashealth.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s3\">Ceras Health<\/span><\/a> is a remote patient monitoring platform can be set up for AOA members with no implementation fee. Patients who want to be tested for the virus or those who\u00a0have already tested positive for the virus download the Ceras app and enter their vitals three times a day. Those readings are monitored by a Ceras RN. If the readings raise an alert, the Ceras RN will notify the patient and you for follow up. Consult with Ceras on your state reimbursement.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><i>HIPAA-Compliant Video Platform<\/i><\/span><\/p>\n<p class=\"p10\"><span class=\"s1\">Bluestream Health is offering AOA members free access to HIPAA-compliant video sessions with patients during the COVID-19 crisis. Go to <a href=\"https:\/\/www.bluestreamhealth.com\/rapid-response\/?utm_source=AOA&amp;utm_medium=referral&amp;utm_campaign=rapid_response\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s3\">Bluestream<\/span><\/a>, enter your email address and full name, and Bluestream will create a platform for you to send a secure invite to your patient via text or email. The patient clicks on the link and a HIPAA-compliant video session with you begins. Details from the visit can be downloaded into a HIPAA-compliant repository.<\/span><\/p>\n<h3 class=\"p10\"><span class=\"s2\"><b>Training for students and resident physicians<br \/>\n<\/b><\/span><\/h3>\n<p class=\"p1\"><span class=\"s1\"><b>Q: How will closures impact my residency and training? <\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We understand that training cycles have been disrupted. While we&#8217;ll defer to the ACGME and the AOA PTRC for how they will accommodate, manage and address gaps in training and other GME-related challenges, <a href=\"https:\/\/certification.osteopathic.org\/news\/cbs-will-provide-assistance-for-resident-physicians-impacted-by-exam-postponements\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s4\">we&#8217;re ready to assist<\/span><\/a><\/span> <span class=\"s1\">residency graduates with expedited board certification once meeting the training requirements. In addition, the Bureau of Osteopathic Specialists has announced policy updates, including a <a href=\"https:\/\/certification.osteopathic.org\/news\/aoa-announces-one-year-extension-of-board-eligibility\/\" target=\"_blank\" rel=\"noopener noreferrer\">one-year extension of board eligibility<\/a> for candidates seeking initial certification in 2020.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><b>Q: What are the next steps for board certification, now that my exam has been cancelled?<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Our Certifying Board Services team continues <a href=\"https:\/\/osteopathic.org\/about\/aoa-events\/aoa-meeting-status\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s4\">regular communication<\/span><\/a> with our Specialty Board members and physicians on both initial exams and recertification, including informing candidates and diplomates that <a href=\"https:\/\/certification.osteopathic.org\/news\/exam-testing-centers-will-remain-closed-through-april\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s4\">testing centers are closed<\/span><\/a><\/span><span class=\"s1\">. Instructions for rescheduling exams will be shared soon.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We understand that training cycles have been disrupted. While we&#8217;ll defer to the ACGME and the AOA PTRC for how they will accommodate, manage and address gaps in training and other GME-related challenges, <a href=\"https:\/\/certification.osteopathic.org\/news\/cbs-will-provide-assistance-for-resident-physicians-impacted-by-exam-postponements\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s4\">we&#8217;re ready to assist<\/span><\/a> residency graduates with expedited board certification once meeting the training requirements. In addition, the Bureau of Osteopathic Specialists has announced policy updates, including a <a href=\"https:\/\/certification.osteopathic.org\/news\/aoa-announces-one-year-extension-of-board-eligibility\/\" target=\"_blank\" rel=\"noopener noreferrer\">one-year extension of board eligibility<\/a> for candidates seeking initial certification in 2020.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">While we don\u2019t yet know the full impact of closures and cancellations related to COVID-19, we can tell you that we are investigating ways to expedite certification, ease the financial burden to candidates and modify our certification and OCC requirements. <\/span><\/p>\n<p class=\"p11\"><span class=\"s1\">Once all training requirements are met, the AOA\u2019s specialty boards will be ready to assist you with:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\">Expedited board certification;<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Identification of resources to fund application fees for those residents experiencing loss of income and financial hardship as a result of the virus; and<\/span><\/li>\n<li class=\"li11\"><span class=\"s1\">Case-by-case review for accelerated board certification timelines when completion of on-time training is negatively impacted by situations beyond individuals\u2019 control.<\/span><\/li>\n<\/ul>\n<p class=\"p3\"><span class=\"s1\">In addition, the AOA is expediting evaluation and launch of technological innovations enhancing access, convenience and ease of exam administration.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Finally, if you are registered for an early entry initial certification (EEIC) exam scheduled to occur in the spring of 2020 and an extended need for social distancing results in that exam being rescheduled to the summer or fall of 2020, the EEIC application fee will be applied to the future initial certification exam with no additional administrative costs.<span class=\"Apple-converted-space\">\u00a0 <\/span>Further, despite the fact that the candidate may have graduated, we will honor their resident eligibility status for the EEIC pathway.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">For questions or concerns about AOA Board Certification, please contact Chaunessie Baggett at cbaggett@osteopathic.org or 312-202-8017.<\/span><\/p>\n<h3 class=\"p1\"><span class=\"s2\"><b>CME<\/b><\/span><\/h3>\n<p class=\"p1\"><span class=\"s1\"><b>Q: Is the AOA deferring CME for a period of time due to coronavirus ?<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Check the <a href=\"https:\/\/osteopathic.org\/about\/aoa-events\/aoa-meeting-status\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s4\">AOA event status<\/span><\/a> regularly for information and updates on meeting, conference and board exam closures. The AOA continues to monitor the COVID-19 pandemic and due public safety some meetings and exams are being evaluated on a case by case basis in accordance with recommendations from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and state and local health agencies. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">In addition, the AOA offers at-home and on-demand CME options for all members and nonmembers offered by AOA-approved CME sponsors through the <a href=\"https:\/\/aoaonlinelearning.osteopathic.org\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s2\">AOA Online Learning<\/span><\/a> Center.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><b>Q: I cannot travel, how will I meet my live requirements by my licensure renewal (CME Requirements) deadline?<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">To address the concern of travel restrictions, the AOA has compiled a central resource for online 1A courses and virtual conferences, in place of live events.\u00a0 These activities meet the criteria for 1A credit and there is no limit for 1A credit. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">For <b>LIVE 1A Events<\/b>, visit the <a href=\"https:\/\/osteopathic.org\/cme\/search\/?type=live\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s8\"><b>AOA CME Search Page<\/b><\/span><\/a> or the <a href=\"https:\/\/osteopathic.org\/about\/aoa-events\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s8\"><b>AOA Events Page<\/b><\/span><\/a><\/span><span class=\"s9\">.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><b>For Online 1A courses:<\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li13\"><span class=\"s11\">AOA Online Courses:<b> <\/b><a href=\"https:\/\/aoaonlinelearning.osteopathic.org\/index.php?action=login\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s8\"><b>https:\/\/aoaonlinelearning.osteopathic.org\/index.php?action=login<\/b><\/span><\/a><\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">State Affiliate Online Courses: <a href=\"http:\/\/www.docme.org\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s8\"><b>www.docme.org<\/b><\/span><\/a><br \/>\n<\/span><\/li>\n<\/ul>\n<p class=\"p14\"><span class=\"s2\"><a href=\"https:\/\/osteopathic.org\/cme\/cme-guide\/types-of-credit\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Click here to see additional activities approved for AOA Category 1A and 1B.<\/b><\/a><\/span><b> <\/b><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>Q: Due to all the cancellations of conferences and meetings, how can I still receive credits?<\/b><\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">The AOA offers at-home and on-demand CME options for all members and nonmembers offered by AOA-approved CME sponsors through the <a href=\"https:\/\/aoaonlinelearning.osteopathic.org\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s2\">AOA Online Learning<\/span><\/a> Center.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><b>Q: How are we going to complete GME and Predoctoral education requirements?<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We understand that training cycles have been disrupted. While we&#8217;ll defer to the ACGME and the AOA PTRC for how they will accommodate, manage and address gaps in training and other GME-related challenges, <a href=\"https:\/\/certification.osteopathic.org\/news\/cbs-will-provide-assistance-for-resident-physicians-impacted-by-exam-postponements\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s4\">we&#8217;re ready to assist<\/span><\/a> residency graduates with expedited board certification once meeting the training requirements. We&#8217;re investigating ways to expedite certification, ease the financial burden to candidates and modify our certification and OCC requirements.<\/span><\/p>\n<h3 class=\"p1\"><span class=\"s2\"><b>General COVID-19 medical product questions<br \/>\n<\/b><\/span><\/h3>\n<p class=\"p3\"><span class=\"s1\"><b>Q: What products are impacted?<\/b><\/span><\/p>\n<p class=\"p16\"><span class=\"s1\">Personal Protective Equipment (PPE) <i>because of the manufacturing in Hubei Province, China<\/i> <\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\">Masks-N95, Surgical, and Procedure<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Gowns- Isolation, Surgical, and Coveralls<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Gloves<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Traditional Wound Care<\/span><\/li>\n<\/ul>\n<p class=\"p3\"><span class=\"s1\"><b>Q: What is taking place in China?<\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\">Prior to the Chinese Lunar New Year: Production was ramped up<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">During the Chinese Lunar New Year: COVID-19 halted production<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Most manufacturing facilities have resumed productions<\/span>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\">Reports are that factories are running at 80%<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">There will be delays as global transportation restarts from China<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"p3\"><span class=\"s1\"><b>Q: What is taking place in other manufacturer countries?<\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\">Some countries, like Malaysia, are announcing government mandated closures that will impact their economies, including locally based PPE manufacturers<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">These actions, designed to limit the spread within these regions, will put additional stress on the supply chain and product availability <\/span><\/li>\n<\/ul>\n<p class=\"p3\"><span class=\"s1\"><b>Q: What is happening with the higher utilization products?<\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\">Products are being allocated based on past utilization and product availability<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Non-medical grade N95 masks are likely going to get approval for use in medical facilities. <i>This will expand domestic manufacturing capacity. <\/i><\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Medications: most have a 3-4 month supply stored domestically<\/span><\/li>\n<\/ul>\n<p class=\"p3\"><span class=\"s1\"><b>Q: What should I be doing?<\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s2\">Work closely with your distributors and key suppliers to get your allocated products.<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Keep backorders open<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Be aware of fraudulent suppliers taking advantage of the situation by selling non-regulated products<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Conserve all your products<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Updated April 24, 2020 Personal protective equipment (PPE) Q: We are unable to find masks, gowns and sanitizer. What can the AOA do to help us secure these products? To assist the osteopathic community during the COVID-19 pandemic, the AOA has reached an exclusive agreement with NEXVOO to provide AOA members with a special discount &hellip; <a href=\"https:\/\/osteopathic.org\/practicing-medicine\/providing-care\/covid-19-resources\/covid-19-faq\/\" class=\"readmore\">Read More<\/a><\/p>\n","protected":false},"author":30513,"featured_media":0,"parent":20871,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v21.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>COVID-19 FAQ - American Osteopathic Association<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/osteopathic.org\/practicing-medicine\/providing-care\/covid-19-resources\/covid-19-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COVID-19 FAQ\" \/>\n<meta property=\"og:description\" content=\"Updated April 24, 2020 Personal protective equipment (PPE) Q: We are unable to find masks, gowns and sanitizer. What can the AOA do to help us secure these products? 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